FAQ
1) What is Chettinad Food?
Chettinad is a region in the South Indian state of Tamil Nadu inhabited by the Chettiar Community.Chettinad cuisine is famous for its intense flavors and spice. Use of freshly ground spices along with coconut and curry leaves make this cuisine stand apart.
2) Where & How is this food cooked?
Chettinad Food is cooked fresh in New Jersey by native Chettinad chefs.
3) How is the food packaged?
This food is packaged frozen with deluxe insulated packaging & ice packs. May thaw in transit.
4) What do I do upon receiving the package?
Upon arrival remove packaging from the insulated box, store in the refrigerator or thaw and reheat in microwave if you are going to eat right away. Microwave instructions are given below.
5) How long I can keep the food?
Frozen food can be stored in the refrigerator for up to 3 days or placed directly into the freezer for up to 1 month.
6) When is the food prepared?
The food is cooked in small batches throughout the week. All food is cooked 24-36 hours prior to delivery.
7) How do I thaw the frozen biriyani containers (24 Oz)?
You can either thaw in refrigerator for few hours or rinse the container in warm water for a minute and move the biriyani to a bowl and microwave on high for 5 minutes. Then stir the biriyani with a spoon and microwave high again for 5 more minutes or until hot. Now your hot biriyani will be ready to eat.
8) How do I thaw the frozen Mega biriyani container (8 lb)?
You can either thaw in refrigerator for few hours or rinse the container in warm water for few minutes and move the biriyani to a big bowl and microwave on high for 7 minutes. Then stir the biriyani with a spoon and microwave high again for 8 more minutes or until hot. Now your hot biriyani will be ready to eat.
9) How do I thaw the frozen curry?
You can either thaw in refrigerator for few hours or rinse the container in warm water for a minute and move the curry in a bowl and microwave high for 5 minutes. Then stir the curry with a spoon and microwave high again for 5 more minutes. Now your hot curry will be ready to eat.
9) How do I thaw the frozen parotta?
You can either thaw in refrigerator for about 30 minutes and remove the plastic cover and microwave it for a minute or so (on the need basis). Don't over cook it.
11) How do I thaw the Chicken 65?
You can thaw in refrigerator for about 30 minutes and move the Chicken 65 to a bowl and microwave it for a minute or so. Don't over cook it.
12) What are the shipping and insulated packaging charges?
As of now the introductory promotional shipping charges are $19.99 for all states and there is no charge for insulated packaging.
13) If I order food between Monday and Thursday when will the food gets delivered?
If you order by Monday at 11 AM EST your food will be delivered on Tuesday.
if you order by Tuesday at 11 AM EST your food will be delivered on Wednesday.
if you order by Wednesday at 11 AM EST your food will be delivered on Thursday.
if you order by Thursday at 11 AM EST your food will be delivered on Friday.
14) What about Friday, Saturday & Sunday?
Since we are trying to ship next day delivery we are only shipping food on business days. Orders placed on Friday, Saturday or Sunday should arrive by the following Tuesday.
15) How can I contact someone in bucketbiriyani.com?
You can click Contact Us in the home page and send a message or you can call or text at 855-475-1299.